Live chat for JIRA Issue
Able to chat with team in Jira issue
Able to setup look and feel for Chat widget per project
Automatic create issue channel if not channel in Slack tab
Automatic invite default users (agents) to issue channel
Support emoji icons
To set up live chat for Jira issue:
Step 1: Log in to JIRA Server as an administrator
Step 2: Choose Settings button at top right corner
Step 3: At drop down menu, select System
Step 4: At the left hand side, scroll down until Slack Integration option > choose Chat Widget
Step 5: Fill in
Project : The project you want to add live chat
Project type: Type of project you want to add live chat
Slack team: Choose your team
Chat Agent: Invite members that can support
Widget Icon: fa fa-comment (we're using font-awesome for render the icon)
Widget Theme Color: #0052cc . You can pick any color you want at https://htmlcolorcodes.com/color-picker/
Chat Box title : Title of chat box
Step 6: Click on button
Step 7: To test the chat box, open a Jira ticket and observe the bottom left corner
Step 8: Click on Support chat box and send a sample message
Step 9: Login to Slack and a channel is created automatically for Support
- 1 To set up live chat for Jira issue:
- 1.1 Step 1: Log in to JIRA Server as an administrator
- 1.2 Step 2: Choose Settings button at top right corner
- 1.3 Step 3: At drop down menu, select System
- 1.4 Step 4: At the left hand side, scroll down until Slack Integration option > choose Chat Widget
- 1.5 Step 5: Fill in
- 1.6 Step 6: Click on button
- 1.7 Step 7: To test the chat box, open a Jira ticket and observe the bottom left corner
- 1.8 Step 8: Click on Support chat box and send a sample message
- 1.9 Step 9: Login to Slack and a channel is created automatically for Support