To set up live chat for Jira issue:

Step 1: Log in to JIRA Server as an administrator

Step 2: Choose Settings button at top right corner

Step 3: At drop down menu, select System

Step 4: At the left hand side, scroll down until Slack Integration option > choose Chat Widget

Step 5: Fill in

• Project : The project you want to add live chat
• Project type: Type of project you want to add live chat
• Slack team: Choose your team
• Chat Agent: Invite members that can support
• Widget Icon: fa fa-comment (we're using font-awesome for render the icon)
• Widget Theme Color: #0052cc . You can pick any color you want at https://htmlcolorcodes.com/color-picker/
• Chat Box title : Title of chat box

Step 6: Click on button

Step 7: To test the chat box, open a Jira ticket and observe the bottom left corner

Step 8: Click on Support chat box and send a sample message

Step 9: Login to Slack and a channel is created automatically for Support