We have released a new version of the Issue view for Jira and Jira Service Management.
When you access an issue in Jira or a ticket in JSM, you will now have access to the Data Link of Sales CRM. In other words, this means that you can now link multiple elements from Sales CRM to your tickets and issues.
Linked items can be the following:
Deals
Accounts
Contacts
Jira Issues
In addition, you will be able to click on these linked elements to have additional details on them. For example, you will be able to link a deal and expand its information to access its information (like you would in a detailed view).
To link a new element, go to the Sales CRM section of the issue and click on the “+” circle. Then, connect the Sales CRM element of choice.
As mentioned, multiple items can be linked (multiple deals, accounts, contacts, etc.), which will allow multiple stakeholders to be linked, as well as multiple relevant deals or accounts.
From this revamp, we are trying to provide additional context from information in Jira and JSM and allow users to make more astute decisions.