Admin of Jira cloud can extract issue fields key and modify which one should be used in message format.
To extract and view issue fields key:
Step 1:
Log in to JIRA as an administrator
Step 2:
Select your Current Project from "Projects" dropdown on the top menu
Step 3:
Expand the left menu, click on
Step 4:
At the left hand side, scroll down until
Slack Integration
option
Step 5:
Click on
Configure
Step 6:
Click on
Tools
tab
Step 7:
Enter issue key and click on
Issue data
To modify issue fields in message format:
Step 8:
Pick your expected key the click on
Message format
tab
Step 9:
Modify message then click on
Send Test
to view the result which is already sent to configured channel
Jsoft is here for you.
Email:
jsoftconnector@gmail.com
,
robert@jsoftware.io