Setup web widget 

  • Knowledge base is a Confluence . So the search box won't work , you need setup the permission for help center in help center setting


Navigate to JIRA Service Desk admin

Click on "Embeddable setting" and then click on "setup" tab

Copy embedded script and append to your website code

Preview the widget in your website

Embeddable Settings

  1. Contact form ( JIRA service request form)
  2. Help center 
  3. Theme color
  4. Google Analytics code
  5. Addition tracking script