Skip to end of metadata
Go to start of metadata

You are viewing an old version of this page. View the current version.

Compare with Current View Page History

Version 1 Next »

Accounts typically corresponds to companies. They can be attached to deals and to contacts. It is very important to label your information correctly as it will impact your exports and reports.

Navigating to the Account Section

While there is a dedicated Account section, please note that it is possible to create, select, and organize Accounts in multiple over parts of the CRM (Board view, Grid view, Deal view).

To access the Account Section, you will need to click on the building logo on the left side of the screen.

There, you will be able to see all of your current existing Accounts, and their corresponding information - organized in columns, create new Accounts, and get more details on the companies by going into the detailed Account view.

Modifying and Reorganizing the columns in the Accounts Section

In the Grid view of the Accounts Section, all of the variables can be shown through columns.

Moving Columns Around

You can move columns arounds by dragging them to the position of choice (left or right).

Hiding Columns

You can hide a column of your choice by going over one and hovering over it’s name. When the field turns gray, you can click the column and click on the “Hide column” option.

Adding Columns

You can always add the columns you’ve hidden, or more columns.

By default, not all fields are shown in the Grid view, but it is possible to add them manually afterwards. In addition, it is possible to capture a custom field of your choice by clicking on the “+ New field”.

There are two types of fields that you can add: “Text” Field and “Number” field.

  • Text: Text based (e.g: label, department, VAT number, Tax number)

  • Number: Numerical based (e.g: SAP Number field, Hubspot ID, Property Size)

After the new field is created, it will appear as a new column. From there, you can either:

  • Reorganize the column around

  • Hide the Column

  • Edit the field (change the field’s name, delete the field)

Modifying the fields in the Accounts Section

You can click on any field and make edits to the information there simply by clicking in the appropriate field. For example, you can edit the website address simply by clicking on the relevant box. Alternatively, you can make those changes in the “Detailed View”.

Creating an Account in the Accounts Section

You can create an Account from the upper right section of the screen on the “+ Add new Account”. From there, a side panel will appear where you can populate the various fields and complete the job by clicking on the “create” button.

Deleting an Account in the Accounts Section

You can delete an Account in the Grid view by going on the right side of the Account’s name - to the right of the “i” icon. By clicking on the three dots, the option to delete an Account will happen.

Do note that if you delete an Account, all the Accounts, deals, etc. that contained information from these Accounts will no longer carry the Account’s information.

In addition, the deleted Account is not recoverable, so the data will be lost.

Going in the detailed view of an Account

You can access more information on an Account by clicking on the “i” - to the right of the Account’s name.

Activity

The activity tab will display all the changes and addition made to the account (e.g: change of status, change of owner, change of group, etc.). This is also where you will be able keep your notes

The activity section is meant as a way to keep track on the interaction points with the Account and be able to quickly reference past conversations, tasks, To-dos, etc.

Recent Contacts

Recent Contacts shows all the Contacts that have been linked to the account. Links can be done from the Contact Section.

Recent contacts helps document who the right point of contact, stakeholder, or other contributor is. And may help reference the right person.

image

Recent Deals

Recent Deals shows all the deals that have been linked to the account. Links can be done from the deal section. If a deal has been attributed to a certain contact. The deal will also be attributed back to the account if the contact is linked to the account.

Recent deals is a way to quickly understand the importance of an account and helps make business decisions.

image

Editing the fields

In the detailed view, you can see all the fields available (native and custom). You can make edits to those fields directly on this page.

Do note that you cannot add new custom fields. You will have to navigate to the Board view in order to add additional custom fields.

Changing View in the Accounts Section

There are two main views in the Account Section.

By default, you will be in the Grid view. However, there is also the Board view.

Grid View

The Grid view is great to have an overview of all your Accounts and to search for a specific one.

You can read more about the Grid view above.

In the Grid view, you can do the following:

  • Create/Hide Columns

  • Move Columns Around

  • Edit fields

  • Delete Accounts

  • Create new Accounts

  • Going to the detailed view of an Account

Board view

The Board view makes it easier to cluster: Accounts are grouped by Group.

A group is a text variable that can be used as an extra variable to organize your date. This could be used for labeling the source of the Account (lead list, website, event, etc.) , the nature of the projects for the Accounts (R&D, Custom Development, Consulting), and more.

Similarly to the Board view, you can

  • Create new groups

  • Move Groups around

  • Move Accounts to different groups

  • Create new Accounts

  • Going to the detailed view of an Account

  • No labels