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Custom JQL enables you to filter and query Jira issues using customer, contact, or sales data from Sales CRM. This feature streamlines work organization and tracking for specific business activities without requiring additional configuration.
How Sales CRM works with Custom Fields JQL
The Custom fields that work with the JQL are the following:
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Custom JQL requires no additional configuration in Sales CRM. Once installed, it integrates seamlessly with Jira, allowing you to query tickets based on customer or sales data instantly. Simply use the provided syntax to create queries in Jira and begin leveraging this functionality immediately. |
Where you can use Custom Fields JQL in Jira
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If you’re not familiar with JQL - you can find out more about them through Atlassian’s documentation here: https://support.atlassian.com/jira-service-management-cloud/docs/use-advanced-search-with-jira-query-language-jql/ |
A popular way of using a JQL in Jira is to use it to search for specific issues that fit a certain criteria, but you could also save a JQL as a filter to find a certain set of issues quickly in the future.
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Other use cases :
Queues in Jira Service Management (JSM): Easily find tickets based on the Prioritize tickets based on customer tiers or account managers.
Dashboards: Visualize work related to specific customers or sales stages.
Automations: Expand Custom JQL Use Cases with Automations
How to use the Sales CRM Custom Fields in a JQL
These custom fields use the exact same operators that you would typically use for JQL. More specifically:
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